Privacy Policy

This Privacy Policy is an integral component of our Website’s Terms of Service. By agreeing to the Terms and Policy at the time of registration, you explicitly grant consent to share your personal and sensitive information, understanding the intent behind its collection and use. This policy governs how proinstin Private Limited (hereafter referred to as “proinstin”, “we”, “our”, or “us”) handles data in relation to your access and interaction with our website and/or services. Please review this Privacy Policy thoroughly.

By registering with us and continuing your engagement, you acknowledge and accept the practices detailed herein. Access to our platform requires completion of mandatory fields during registration. Additional personal details may be needed to participate in any Cash Games hosted by proinstin.

1. Purpose of This Policy

Your privacy is important to us. proinstin is committed to safeguarding your data in line with applicable laws. When using proinstin.com or its applications (collectively referred to as “Platforms”), certain details may be requested to provide you with our services. This document outlines how proinstin collects, processes, stores, and discloses your data strictly for account verification, transaction completion, user behavior analytics, and related purposes.

2. Information We Gather:

We collect the information you share with us through registration, account access, communication, surveys, content uploads, and general usage of our Services. This includes:

1. Sensitive Personal Data:

• Login password
• Banking details: account number, credit/debit card info, or other payment credentials

2. Other Personal Details:

• Full Name
• Date of Birth
• Contact number
• Address details
• PAN (where applicable)
• Device IP address, browser type, and language
• Timestamp and duration of website visits
• Referral website addresses
• Photographs for promotional use or testimonials
• Other data categorized as sensitive under law

3. How We Use Your Data:

Your information helps us operate effectively and deliver the best experience. It is used for the following:

a. Service Enablement:

We utilize both sensitive and non-sensitive data to verify user identity, manage accounts, process transactions, and assess user behavior for service enhancements.

b. Platform Optimization:

Analytics tools may be employed to evaluate traffic patterns, content performance, advertisement effectiveness, and overall user engagement.

c. Promotions & Advertising:

If you’ve submitted photos or testimonials for marketing, proinstin reserves the right to use them for promotional purposes indefinitely. You may opt to manage how your data is used under the User Control of Personal Data section.

We use Google Analytics and other tools for remarketing. This means that ads may be shown to you across the web using cookies. You can manage your ad preferences at the Ads Preference Manager.

d. Information Disclosure:

Your personal data may be shared with authorized staff, partners, or legal authorities as needed. Access is provided on a strict need-to-know basis to ensure service delivery or meet compliance obligations.

proinstin may also share anonymized insights for audits, advertising, and reporting. In some contests, user details like name and location may be disclosed in result announcements.

e. Cookies & Device Data:

Cookies are small files stored on your device to enhance your experience. These help us remember your preferences, ensure secure login, enable game functionality, and perform analytics.

Advertisers may place their own cookies when you interact with their ads on our platform. These are not managed by proinstin.

f. Email Communication:

By sharing your email during signup, you consent to receive updates, promotions, and notifications from proinstin and authorized parties. If you use referral features, proinstin may send emails to referred contacts on your behalf, showing your address as the sender.

We may also access your contacts (with permission) for invitations or promotional outreach.

4. Safeguarding Your Data:

We implement robust security protocols to prevent unauthorized access, tampering, disclosure, or loss of your data. These protocols include internal audits of data practices, encrypted data storage, and physical safeguards for our servers and systems. proinstin follows an extensive Information Security Framework, which includes technical, operational, administrative, and physical safeguards to ensure your Sensitive and Personal Information remains protected.

All data collected is securely maintained using advanced technologies like firewalls and other data protection systems. However, absolute security cannot be guaranteed in a digital environment. Information shared via the internet — including chat and email — may be vulnerable to interception or unauthorized use. proinstin disclaims liability for any such risks beyond its control, including breaches during transmission or user disclosures.

Your account is protected by your login credentials. Keep your username and password confidential. Sharing these may compromise your account and violates this Privacy Policy. If you suspect any misuse or breach, report it immediately to proinstin’s support team.

Our Platforms may contain links to third-party sites. These external sites follow their own privacy standards, which we do not govern. Before interacting with any third-party site or advertiser, please read their respective privacy policies. proinstin holds no responsibility for how third parties use the data you share with them.

5. Your Control Over Personal Information:

You have the ability to manage your personal data in the following ways:

a. Edit or Update Details

You may request updates to your personal information by contacting us at support@proinstin.com or support@proinstin.com for platforms including proinstin, Carrom, Poker, and Ludo Remix. Updates will be made after verification.

b. Withdraw Consent

Users may revoke their consent for use of their Sensitive or Other Personal Data by emailing support@proinstin.com or support@proinstin.com. Withdrawing consent may result in the termination of access to services dependent on that information.

Please note that such withdrawal will not prevent proinstin from using the data as required by law.

c. Request Deletion of Information

You may request deletion of your data through the “Other Details” section under “My Account” after logging in. Upon verification, your data will be deleted from our systems.

However, we may retain certain records if legally required or if outlined under the Exclusions section of this Policy.

6. How Long We Keep Your Data:

Your information is retained as long as necessary to fulfill the purposes described in this Policy or as mandated by law. Once this purpose is fulfilled, the data is either deleted or anonymized unless longer retention is required for legal compliance.

7. Exclusions:

We may disclose personal data when necessary to:

• Comply with legal obligations or government mandates
• Enforce our Terms of Service and Privacy Policy
• Prevent fraud or misuse of our services
• Address security concerns
• Protect:
  1. Your legal rights
  2. The integrity of proinstin
  3. The interests of the broader public

8. Limited Liability Disclaimer:

This Privacy Policy describes how proinstin handles personal data but does not confer legal rights to any party. proinstin may update this Policy at its discretion without prior notification. Our liability is limited strictly to removing identifiable information from our systems. Any claims for damages, including those based on this Policy, are limited as described in our Terms of Service.

9. Contact Our Grievance Officer:

If you have concerns or complaints regarding data privacy, please contact our appointed Grievance Officer, Mr. Arnov Kumar, at: grievanceofficer@proinstin.com or grievanceofficer@proinstin.com (for proinstin, Carrom, Poker, and Ludo Remix).